The Darling at The Star Gold Coast

I had the pleasure of staying in the Darling penthouse suite, and I must say it was an unforgettable experience. From the moment I stepped into the suite, I was blown away by the opulence and attention to detail. The penthouse suite was incredibly spacious, with a separate living area, bedroom, and a private terrace offering breathtaking views of the city skyline. The interior design was tastefully done, combining modern elegance with classic touches. The plush furniture, high-quality linens, and luxurious amenities added to the overall sense of indulgence. One of the highlights of my stay was the impeccable service provided by the hotel staff. From the moment I checked in, they went above and beyond to ensure my comfort and satisfaction. The concierge was extremely helpful in arranging restaurant reservations and providing recommendations for local attractions. The housekeeping staff maintained the suite impeccably, and the turndown service added a touch of luxury to my evenings. The penthouse suite also boasted a fully equipped kitchenette, allowing me to prepare light meals and enjoy them in the privacy of my own space. The in-room dining service was prompt and the food was of exceptional quality. I particularly enjoyed

The rude staff questioned my friend (profiling him) because he didn't look like he oozes money when he is in fact a multi-millionaire (and a great person who donates a lot to the arts. This place is amazing, other than the service. Stay somewhere else unless you are some rich jerk who doesn't care about people. F this place! TERRIBLE STAFF THAT NEED TRAINING!!!

My friend and I decided to treat ourselves and stay at The Darling. We make it a point to make the most of any situation. While we did love the room, on the one night we wanted to rest, order room service, and watch TV we thought paying $1112 per night we would have a functioning large screen television. This was not the case. Staff were unable to fix the issue and offered a King Room with a single roll out as a swap over at 9pm. The room service was below average with very minimal selection. We wanted to have a cocktail on the 19th floor and enjoy the view, the one nice cocktail bar was unavailable as it is reserved for the restaurant only, trying to get a booking in the restaurant was impossible, we were ushered by a staff member to the loud busy night club. While check in staff were friendly, the lady spoke so softly we could not hear or understand what she was saying. The staff servicing the rooms were very lovely. My recommendation would be, save your coin and stay somewhere more accommodating, newer and one with better amenities. This is what we will be doing when next visiting the Coast.

We are nearing the end of our stay at the hotel. Sadly I can't imagine much is going to improve this below average experience we were certainly not expecting. Technically the service here could not be classed as bad...it is totally non existent. Rarely is there anyone at the reception desks, and don't even bother trying to call from the room as it just diverts to the In-Room Dining line when reception doesn't answer. We were moved from one room due to various faulty amenities, only to be moved to one with more things not working than the first. Clearly no one checked prior and of course no one followed up, despite being made aware of this on the first night we were in the new room. I could go on, but feel it would be as pointless as when we initially addressed any of our concerns with hotel staff. I'm not sure what The Darling feel they contribute to justify their higher than average rates, because it certainly isn't customer service. So if you're happy feeling like you are simply paying for the privilege of staying here, when in reality no one could care less, then go for it. However I'd suggest finding alternative accommodation that actually prioritises guest experience.